Service status
Vinylogix has no live status monitor yet. This page lists the parts Vinylogix runs on and explains how to report a problem.
What Vinylogix runs on
A problem usually sits in one of these parts. For services run by our partners, their own status pages are the quickest check.
The app
Stock, orders, clients, invoices and analytics: everything after you log in. Runs in your browser.
Storefronts
Each shop’s public catalogue at vinylogix.com/<shop>, the cart and the buyer’s order-tracking page.
Hosting and database
Vinylogix is hosted on Google Cloud with Firebase for sign-in, database and file storage.
Payments
Checkout payments are handled by Stripe or PayPal. Card data never touches Vinylogix.
Discogs lookup
Artist, title, label, year, tracklist and cover come from Discogs when you scan a barcode. If Discogs is slow, scanning is too.
Email
Order confirmations and updates, password resets and messages from this site are sent by email.
Report a problem
Email us and include as much of this list as you can. It helps us find the problem faster.
Report a problem to
contact@vinylogix.com- Your shop name or storefront address
- What you were doing, and what happened instead
- Any error message, or a screenshot
- Roughly when it happened
- Your browser and device